Terms & Conditions
For more information on delivery and payment, please click here.
The Children’s Room is a registered trademark of University Book Shop (Otago) Ltd.
University Book Shop (Otago) Ltd [UBS Otago] holds copyright for this website and also www.childrensroom.co.nz. No use of images, text, or any part of the website is permitted without the express, written permission of the management of UBS Otago.
Customer Services Contact
For more information about University Book Shop, our products, for help with seeking the right products, or using our site please contact us on any of the ways below, and one of our friendly booksellers will be more than happy to help.
Phone: +64 3 477 6976
We are besotted with beautiful stationery and the art of the written letter, so feel free to drop us a letter:
University Book Shop Otago
PO Box 6060
General Books and Stationery
Our returns policy for general books and stationery items is that we will accept the return of items, in original condition, within 28 days of the purchases for store credit or exchange with the original receipt. The cost of returning items to UBS Otago lies with the purchaser.
Our returns policy for textbooks is that we will accept the return of items, in original condition, within 28 days of the purchase for store credit or exchange with the original receipt. We will also accept returns of items with a valid change of course or withdrawal form and with the original receipt. The cost of returning items to UBS Otago lies with the purchaser.
Sale Books and Stationery
We do not accept sale items for return or exchange except in extraordinary circumstances, and with the permission of management of UBS Otago.
If your item is damaged or faulty then we will happily supply a replacement. If a replacement is not possible, or not available within a reasonable time frame we will happily refund your purchase. At all times we will meet our obligations under the Consumer Guarantees Act.
Conditions of Sale
This website is governed by the consumer and sales of goods laws of New Zealand. While intended to operate as a global online bookseller, from time to time, issues around publishing and rights territories and/or publication rules in some countries may restrict supply of goods. In instances where this happens the customer will be notified and any charges fully refunded.
Currency of Trade
Prices on this website are represented in New Zealand Dollars.
There are no hidden costs when purchasing online from University Book Shop. The value of the item shown is the selling price to the consumer for online sales. The cost of freight is shown calculated and shown during the checkout phase of the transaction.
At all times we work in a secure e-commerce environment. We use DPS systems for processing secure on-line payments. We do not share credit card details with any third parties and the data is not hosted within our own company environment. We take online security very seriously and do not share or sell data to third parties.